FAQ

What is the difference between Checking out as a guest and Signing up for an account?

As a guest we take enough information to fulfill your order but if you have an account with Welovefine, you can go into your account to view your order status as well as order history.
 

Can I order by phone?
If you are encountering technical issues with our site, you are totally welcome to call our Customer Service at (213) 235-4710, they will help you with any order processing questions. We are open Mondays through Fridays 8am - 5pm PST.

 

Where is your office located?
We are located at 2010 E. 15th St., Los Angeles CA 90021

 

Is your Los Angeles office open to the public?
Unfortunately, our Los Angeles corporate office is not open to the public.

 

When will I receive my order?  And what does Made to Order mean? 
Orders are processed and shipped Monday through Friday, USPS does not pick up or deliver on weekends..  In our store we have items that are In Stock and Made to Order.  Before your order ships, please allow 1 - 2 business days for In Stock items to be processed.  If you have Made to Order items in your order, it can take between 3 to 7 business days for the items to be made depending on our order volume.  We prefer this process than mass produced items to make each item unique.  We understand that our customers LOVE our products and want them right away so we are working to improve our processing time.  For art prints, we ship out your order within 3 days.
 
Please note that choosing an expedited shipping method will not reduce our production time but, once the order is complete we will ship the order under the method you originally chose during checkout
 
Welovefine may need to contact you if there is an issue with your order, so please keep your information updated in your account.  All communication is done via email and phone so it’s very important your information is accurate.

In the U.S. USPS observes the following holidays for 2016:

  • New Year's Day - January 1, 2016
  • MLK Jr. Day - January 18, 2016
  • Washington's Birthday - February 15, 2016
  • Memorial Day - May 30, 2016
  • Independence Day - July 4, 2016
  • Labor Day - September 5, 2016
  • Columbus Day - October 10, 2016
  • Veteran's Day - November 11, 2016
  • Thanksgiving - November 24, 2016
  • Observance of Christmas - December 26, 2016


 

I have not received an email regarding my order.  What happen to it?
Usually, internet trolls are the main reason for eating all of order confirmation emails.  Sometimes they dislike the taste so they end up throwing it in your spam folder.  If they are not in the spam folder you may have an outdated email address.
If you have not received an order confirmation email or a tracking number and would like to receive it, please email Customer Service at support@welovefine.com.

 

What payment methods are available?
We accept Visa, Mastercard, Discover, American Express and PayPal. Sorry, prepaid credit cards, checks, cash or gift cards are not accepted.

 

When will I be charged for my order?
For all credit card purchases, your card will be charged when your order ships. Note: All PayPal orders are charged immediately after order has been placed.

As a reminder Pre-Orders are charged three days before the scheduled ship date noted on the site. Please be advised that if we are unable to collect payment at this time, your order will automatically be cancelled and, unfortunately we will not be able to reinstate nor update and/or revise credit card information through our website.

 

Why do I see multiple charges for the same amount?
When you place an order with WeLoveFine.com we may contact your credit card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.
However, we do not actually proceed with the charge at that time. This is simply one of the security measures we use to protect our customers.
Occasionally, a bank may hold the extra authorization on a customer's card. Some banks may hold these authorizations for up to 7-10 business days. You will need to contact your bank if you wish to have this authorization removed.
 

I can't checkout!  The site is giving me an address error.  What do I do?
Because we take security measures very seriously we have our fraud protection filters up at the highest level.  This means all information provided by the customer MUST be verified by the bank before an order can be placed.  This also means that if your bank does not offer verification service, our fraud protection filter will reject it.  In this case please call our Customer Service at (213) 235-4710, they will help you with any order processing questions.  We are open Mondays through Fridays 8am - 5pm PST.
 

Do I need to pay taxes on my purchase?
For all orders shipping to California and New York, state sales tax will be applied at the time of checkout. For all international orders, you are subject to additional Import/Duty Fees and/or VAT or other local taxes that are not reflected in the order. Any such additional fees or taxes are the sole responsibility of the customer and may be charged at the time of delivery.  

 

Where can I ship my order?
We ship anywhere in the United States, Canada and almost anywhere in the world for most products. We do have exceptions for certain licenses due to geographical licensing agreements. Marvel products will only be to shipped to Canada and USA. Star Wars products can only be shipped to USA. Mighty Fine / WeLoveFine is not responsible for any extra duty charges.
 

What is your return policy?
If you received your order and aren't totally in love with it, you are welcome to return it to our office within 30 days of the ship date for a refund less shipping (if applicable), to the original method of payment. The merchandise must be unworn/unused, and original packaging and invoice must be included. We'll send you an email as soon as your return has been received and processed. This may take 3 to 5 business days for the refund to post depending on the card issuing bank.

Return Instructions
​We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return.
Please make sure to print out the Return Form and fill it out. Add it in your package with the items you are returning. You can send items back to us at the address below:

WeLoveFine Returns
2010 E. 15th St.,
Los Angeles, CA 90021 

Please note: Due to recent changes made to our website, we are not issuing replacements/exchanges at this time. A refund will be issued back to your account upon receipt of goods.

*Please email Customer Service support@welovefine.com with your question if you do not see it above. Customer Service is open Monday through Friday 8am to 5pm PST. Customer Service is closed over the weekends Saturday and Sunday. Please give Customer Service time to respond back, you should hear back in 1-2 business days.

 

I found an error on the site!  What should I do?
We are humans here at WeLoveFine.  Soon we will all be part droids but until then we will make human mistakes.  If you’ve encountered an error please shoot us an email to support@welovefine.com and let us know.  We will react fast to make the changes you deserve.  Thanks!
 

What browsers does this site support?
We currently support most modern browsers, such as Chrome, Firefox, Safari, and Internet Explorer 7 and above. If you have Internet Explorer 6 or below, you may have problems ordering shirts, and we encourage you to upgrade to the latest version of Firefox, Internet Explorer, or Safari

 

I love this design! However, I wish it was in a __ cut!
We love hearing from your suggestions and want you to be able to express fandom anyway you choose! But we need your help to do it. Unfortunately, we're not able to look into the future to see which designs our fans loose their collective minds over so if you see a design on our site that isn't currently available in the size or style that you are looking for, please send a request to our Public Community Liaison either through social media or directly at wlfpr@mightyfineinc.com. Tell your friends, tell your mom, tell your teacher, tell the monster under your bed: the more requests we get, the easier it is for us to make it happen!

 

I have a question regarding contests.  Who should I email about that?
First you should check to see if your question can be handled through here: Contest FAQ.
If your question is still not answered by our FAQ, please email: contest@mightyfineinc.com and we will be happy to help you out!

 

 

*Please email Customer Service support@welovefine.com with your question if you do not see it above. Customer Service is open Monday through Friday 8am to 5pm PST. Customer Service is closed over the weekends Saturday and Sunday. Please give Customer Service time to respond back, you should hear back in 1-2 business days.